Frequently Asked Questions

Frequently Asked Questions

How do I arrange a care service with Peak Home Assist Ltd?

Contact us via email or telephone to arrange a meeting, either at our office or the service users home, the decision is entirely yours. We are happy to work with you so your loved ones receive the right care package.

What if I don’t like my care package or want to make changes?

In our experience our service user’s care needs change often over time and therefore we understand the service users care package will change also. We will review the service users care plans regularly and notify you if their care package needs changing.

What tasks will the home care worker carry out?

Once the service users care plan is put into effect and our care staff team have been informed they will be given a work list of the service users individual needs and requirements, please see details of our service package.

Is there anything that my care worker is not able to do?

Once we have organised a suitable care plan for the service user our care staff follow a task sheet specially set out for them. We are unable to give injections and change sterile dressings, the service users district nurses will carry out this task. Our care staff are unable to do any maintenance work within the service users property, but we have a maintenance team who are insured and DBS checked who are available.

Will I have the same care worker every day?

This will depend on the staff rota; if a member of staff is on holiday then we will assign another member of our team to the service user. We like all of our staff to be familiar with our service users and to build trusting relationships with them also. If the service user requires a set carer we will discuss this with the particular member of staff and yourselves at the time.

What about personal security?

Every member of staff we employ goes through an enhanced DBS check before they start to ensure our service users are safe within their own homes. We provide our staff with identification cards and uniforms showing their name and job title.

How can I be sure the care is carried out and the carer does not leave early?

We use our up to date technology care system which will enable us to track our care staff and the tasks they carry out in our office. All information on our care system is secure and safe at all times.

How do I pay for my care?

We will send you a bill a week before the end of every month. If you wish to pay by standing order or cheque it is entirely up to you. We will provide you with more details of how to pay when we have a meeting.

How much are your services?

Depending on the care package you require we can tailor the individual care package to suit the service users needs and requirements.