We are sure you have many questions to ask about the home care services we provide and we have listed here the ones that come up the most. We are always happy to give you more information if there is something not covered here. If you would like to know more about anything then please just request a call-back or send us a message using our contact form.
Contact us via email or telephone to arrange a meeting, either at our office or the service users home, the decision is entirely yours. We are happy to work with you so your loved ones receive the right care package.
In our experience our service user’s care needs change often over time and therefore we understand the service users care package will change also. We will review the service users care plans regularly and notify you if their care package needs changing.
Once an agreed plan of care has been implemented, our carers will have a list of tasks to complete at each visit. If there are tasks that have not been included at the time of assessment, our carer will contact us and seek advice and provide you with an answer. Our carers are not able to give injections, change dressings or under maintenance tasks for your property.
This will depend on the staff rota; if a member of staff is on holiday then we will assign another member of our team to the service user. We like all of our staff to be familiar with our service users and to build trusting relationships with them also. If the service user requires a set carer we will discuss this with the particular member of staff and yourselves at the time.
Every member of staff we employ goes through an enhanced DBS check before they start to ensure our service users are safe within their own homes. We provide our staff with identification cards and uniforms showing their name and job title.
We use our up to date technology care system which will enable us to track our care staff and the tasks they carry out in our office. All information on our care system is secure and safe at all times.
We charge for services in line with local authority rates and any self-funded or private packages are competitively priced. Fees will be discussed at the time of enquiry and at the time of assessment.
